At Becalm Baby Products Pty Ltd, we are happy to help our customers who wish to return or exchange items purchased from our online Australian store.

If you purchased an item from and change your mind, you can return it under the following conditions:

We require you to return your item within 14 days of purchase and must be unopened, unused and in its original packaging.

We are unable to refund the cost of the return postage or the cost of your original postage costs if return is due to change of mind.

If you contact us at with your proof of purchase, we will exchange it or give you a refund using your original payment method as long as it falls under the above conditions.

We do not allow returns or exchanges or e-Gift Cards.


We offer a 12 month warranty on all of our products and we will happily repair or replace your item if there is a fault.