At Becalm Baby Products Pty Ltd, we are happy to help our customers who wish to return or exchange items purchased from our online Australian store.  
If you purchased an item from and are unhappy with the product, you can return it. We require you to return your item within 14 days of purchase and must be unopened, unused and in it in original packaging. We are unable to refund the cost of the return postage. If you contact us at with your proof of purchase we will exchange it or give you a refund using your original payment method. We do not allow returns or exchanges or e-Gift Cards.