At Becalm Baby Products Pty Ltd, we are happy to help our customers who wish to return or exchange items purchased from our online Australian store.

If you purchased an item from and change your mind, you can return it under the following conditions:

We require you to return your item within 14 days of purchase and must be unopened, unused and in its original packaging.

We are unable to refund the cost of the return postage.

If you contact us at with your proof of purchase, we will exchange it or give you a refund using your original payment method as long as it falls under the above conditions.

We do offer a warranty for our products however the warranty does not cover wear and tear.  We will happily replace or repair your item if there is a fault.

We do not allow returns or exchanges or e-Gift Cards.