FAQ
General Questions
Shipping
About the Bibado Coverall Bib
Easy Peasy, drape your weaning bib over the shoulders, arms and the part of the tray nearest the baby, then run the Velcro straps underneath the tray to meet in the middle. When it’s time to feed your little one, simply push the bib away from the chair and towards the tray. Place your baby safely in the highchair and ease each of the baby’s arms into the sleeves. Fasten the bib around your child’s neck and ensure the sides of the bib are securely stretched over the sides of the highchair. The ‘well’ the bib creates between baby and highchair tray means much less mess – and much less food wasted!
The Bibado can be washing in a machine up to 40c. It can be dried either on the line or in a tumble dryer set on low. Please watch the youtube video below for instructions:
Great question! There isn’t a high chair that we have come across that the Bibado Coverall doesn’t work with. For reassurance, you can view the video below to see the different highchairs the Bibado Coverall has been used with, sent in by our lovely customers. The Bibado Coverall works on a range of different highchairs.
The Bibado Coverall has adjustable Velcro straps making it easy to adapt the fitting around various shapes and sizes of chair and surface. The straps have a combined, extended length of 90cm.
The Bibado Coverall also works well on tray-less restaurant high chairs, and even around the end of the table once your infant moves onto a booster seat.
Never leave your child unattended in their high chair. Always ensure your baby is harnessed correctly according to the safety instructions of your high chair. The Bibado does not act as a restraint, it is only intended to catch food.
The Bibado Coverall complies with the most stringent international safety standards for baby weaning products. The Bibado Coverall has passed international safety testing for the EU, USA, Canada, Australia and New Zealand, and is free from BPA, phthalates and azo-dyes. If you have any questions about the safety testing BiBADO products have been through, please get in touch.
About the Rockit Baby Rocker
Please watch this You Tube video for some great hints and tips about how to get the best out of your Rockit Rocker.
Frankie Ray Sunglasses FAQ
Yes!! All EYETRIBE sunglasses provide 100% UV protection and comply with Australian Standards AS/NZS: 1067 2003. The lenses are made from impact resistant polycarbonate and offer Category 3 (smoke) level protection.
It sure is! Sun protection for the eyes during childhood is critical, as eye damage from UV radiation is cumulative & overexposure to sunlight, can result in chronic ocular damage.
New research has found that Australian children, some as young as eight, are showing serious eye damage from the sun. So, the most effective way to protect children’s eyes from harmful UV rays, is to make sure they are always wearing sunglasses that comply with the Australian standards.
A recent key focus for SunSmart has been the “Slide on your Sunnies” as a new sun protection measure. The Cancer Council said strong evidence shows shade and correct eyewear are equally important parts of the sun protection message.
Exposure of the eyes to UV radiation can cause both short-term effects including corneal sunburn, sore, watery eyes and blurry vision as well as long-term ocular damage such as development of cataracts, and cancer of the eye surface and eyelids. Sunglasses should be a close fitting, wrap around style that covers as much of the eye area as possible. EYETRIBE works with these development guidelines across all styles in both the Frankie Ray and Squids ranges.
Yes, each pair of EYETRIBE sunglasses comes with its own protective case. Frankie Ray is packaged in PVC side zip cases with a clip attachment.
Lulla Doll FAQ
The Lulla doll will work differently for every child based on their age, personality, sleep routine and home environment. Most parents report that it takes time to integrate Lulla into their babies sleep routine and see results. For some the results are immediate but for most they are gradual.
It is very important to help your child make a positive association to the Lulla doll from the start and to help the baby connect it with sleep, calm and comfort.
Tips on how to introduce the Lulla doll:
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Keep the doll close to your skin so the doll can absorb your scent. This will give your child an added feeling of safety and comfort.
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Introduce the doll when the child is calm and content.
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Show your child the doll, allow it to listen to the sound and feel the softness of the fabric.
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Use a happy, warm voice when introducing the doll.
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Integrate the Lulla doll into your baby’s sleep routine with the sound turned on.
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When not in use, keep the Lulla doll in the bed or sleeping area to associate it with calmness, comfort and sleep.
For children under 12 months:
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You can let your baby hold the doll and keep it close when they are awake, when they are falling asleep and always under your supervision.
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Once the child is asleep, remove the doll and place it outside of the child’s sleeping area. Have the sound turned on and fasten the doll to the outside of the crib or place it nearby.
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The child will experience the benefits of the soothing natural sounds even when the doll is placed out of reach.
For children over 12 months:
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Older children can cuddle the doll while they sleep.
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Tell your child a story, fitting for their age, of how the Lulla doll keeps them comforted and helps them sleep.
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Include their sleep routine in the story and talk to them about their positive sleep experience like it already happened.
The Lulla doll is safe to use for babies from birth. For sleeping babies under 12 months the Lulla doll should always be placed outside of the crib, or sleeping area, as recommended in the AAP guidelines. Older children can hold the Lulla doll close to feel calm and comforted.
Lulla doll can be securely attached to the outside of a crib or bed with attachment straps hidden inside a pocket on it’s back. The straps can also be used to fasten the doll to a stroller or car seat for comfort on the go.
The benefits of the doll can be experienced when the sound is turned on, even when placed out of reach. The design of the doll is based on multiple scientific research on the positive effects of real-life breathing and heartbeat sounds.
The sound has three volume variations, the highest at 65 dB, making it safe for prolonged use for babies sensitive hearing.
The doll is machine washable at warm temperatures, making it safer for babies with underdeveloped immune and respiratory systems.
The Lulla doll is safety tested and certified according to European, US and Australia/New Zealand standards.
The Lulla doll is thoroughly safety tested to be suitable for newborns. However, it is not recommended to have loose items in a crib with a sleeping newborn from birth to 12 months.
Because of this the doll is also designed to be a crib-attachment, with velcro straps hidden in a pocket on its back for easy attachment to most cribs, car seats, strollers and other carriers.
The volume of the sound is 65dB making it safe for babies sensitive hearing.
To turn on the sound press the heart shaped speaker button on the sound-unit for 3 seconds. The sound turns off automatically in 12 hours but you can turn it off sooner by pressing the heart shaped button for 3 seconds again. The 12 hour timer resets every time you push it off/on.
Adjust the volume by pressing the button on the side of the sound unit. It has three volumes and the highest is a safe 65 dB making it safe for prolonged use for children’s sensitive hearing. When the sound is turned on it always starts on the lowest volume.
You can also turn on the sound and adjust the volume once you placed the sound unit inside the doll. We recommend placing the sound unit forward facing inside the doll and then you can press on the heart of the doll to turn her on/off and under her left arm to adjust the volume.
The sound unit uses two AA batteries. You can use both alkaline and rechargeable. Do not use Lithium batteries. Please note that rechargeable batteries can be bigger in size and some brand types might not fit the sound unit. Good quality brands that do fit the Lulla doll sound unit are for example Eneloop and Ikea rechargeable batteries.
Both the purpose and the design of the Lulla Doll differs from other seemingly similar products. The purpose of most other sleep related toys is to help babies fall asleep with the help of white noise, sometimes resembling womb sounds.
The Lulla Doll, on the other hand, is designed to help babies stay asleep for longer periods at a time, and to help babies stabilize and feel safe. It is imitating closeness to another person, more than trying to replicate the womb experience.
The doll aims to do this with its unique real-life sounds that play for 12 hours. Other products only stay on for 15-45 minutes (or are movement activated), the sound file is not as large and the sounds are often not real-life.
The Lulla doll is suitable from birth. However, it is not recommended to have loose items in a crib with a sleeping newborn from birth to 12 months. Because of this the doll is also designed to be a crib-attachment, with velcro straps hidden in a pocket on its back for easy attachment.
Many people are using the doll for older children who are faced with troubles sleeping or calming down. We even heard about a few parents that like to use the sound to help them fall asleep and we had reports of the doll helping dads to stop snoring! Elderly people with Alzheimer’s have also used the doll for added comfort.
The Lulla doll was especially designed to help premature babies and children with serious illnesses. They often have to spend extended time in isolation or separation from their parents and are in even greater need for comfort and stability.
For added safety for the most sensitive children, the Lulla doll can be washed at 60 degrees Celsius (hot) to eliminate most bacteria.
Keep in mind that repeated washing at high temperature might affect the dolls appearance and shape
The Lulla doll sound unit uses two AA batteries. You can use both alkaline and rechargeable. Do not use Lithium batteries.
Please note that rechargeable batteries can be bigger in size and some brand types might not fit the sound unit. Good quality brands that do fit the Lulla doll sound unit are for example Eneloop and Ikea rechargeable batteries.
Two AA alkaline batteries can last for up to 300 hours in the Lulla doll. The time duration depends heavily on the quality of the batteries and the difference can be up to 85%! Better quality batteries cost more but then again they are more reliable and last for longer. Rechargeable batteries do not last as long as they are 1.2V (regulars are 1.5V). On the other hand you can use them over and over again making them the best long term investment plus they are better for the environment.
Keep in mind that batteries are sensitive, they need to be stored properly and can get damaged with age and rechargeable batteries can lose their capacity with repeated use. Replace all batteries at the same time. Do not mixed used and new batteries, different brands or types.
We have had many reports from parents who use it with good success with older children who have trouble calming down, falling asleep or sleeping by themselves. Older children can face a lot of sleep related challenges as well as newborns, just of a different kind. Like switching to a bigger bed, sleeping in their own room, sleeping outside of the home overnight, and going to daycare.
In these cases the Lulla Doll can help to make them feel calmer and safer.
Yes. For general purposes we recommend machine washing the Lulla doll at 40 degrees celsius (warm) and hang to dry. The soundbox must be removed prior to washing, which is easily done as it is placed in a velcro pocket on the back of the doll.
We recommend using a washing bag and going easy on the spinning. If necessary, gently readjust the filling after washing to help the doll regain its former shape. For added safety for the most sensitive children, the Lulla doll can be washed at 60 degrees Celsius (hot) to eliminate most bacteria.
Keep in mind that repeated washing at high temperature might affect the dolls appearance.
Many sleep toys are sound or motion activated with the purpose of helping babies fall back asleep if they wake up during the night.
We want to help babies not to wake up as frequently and also to help them keep their heartbeat and breathing more stable during sleep. This is achieved by having the sound on continuously.
Babies and children wake up and seek the same sleep cue they went to sleep with. It is one of the things that make the Lulla Doll so different. White noise that is activated once the baby wakes and cries is too late. By then your little one has fully woken and it’s really hard to come down from that.
Lulla gets them when they are in the semi-responsive state and gives them the confidence to self settle themselves when they hear her reassuring heartbeat and breathing, just like they would do when they co-sleep on you or with you.
The doll is designed and engineered in Iceland and manufactured by hand in China.
Because the dolls are handmade, there are slight variations in the shape of the dolls. We carefully chose skilled manufacturers to make our Lulla dolls and we chose high quality materials and parts to go inside the sound unit for better sound and longer playing time than most other toys.
Overseeing our production is an Icelandic company located in China that has extensive experience in the toy industry. Our manufacturers are inspected regularly by a third party inspection agency and have all the necessary standards in place.
The doll itself is also thoroughly safety tested by a third party international company.
Lulla Doll Troubleshooting
- Does she need a new set of batteries? still not working..hmmm…
- Please try another fresh set of batteries- you could be dealing with bad batteries
- And finally….
- Try to roll your finger over the new batteries, moving them a little. This could help the springs that touch the negative side of the batteries catch their grip.
Please also watch this Youtube video:
Rechargeable batteries can be bigger in size and some brand types might not fit the sound unit. Good quality brands that do fit the Lulla doll sound unit are for example Eneloop and Ikea rechargeable batteries.
The Lulla doll sound unit can use both alkaline and rechargeable. Do not use Lithium batteries.
If nothing works, please contact us admin@becalmbaby.com.au
Haakaa Products - Cleaning and Care
We strongly recommend cleaning and sterilising your Haakaa Pump with any steam sterilising system or by boiling in water for 2-3 minutes. Do not use any bleach-based agents or sterilising tablets to clean your pump. Do not use UV sterilisers to clean this product as it may impact the lifespan of your pump